IT Service Management (ITSM)-

IT Service Manageme舞子nt (ITSM)

Module Introduction

SiCAP-IT Service Management (章森ITSM), based on在對 ITIL 4, ITSS and other standard年厭s and methodologies, draws on the be窗空st practices of internationall能舊y renowned products to 門志provide service requ答醫est management, fault 子算management, problem management, cha路拿nge management, release 南通management, service catalog manage通了ment, and other classi遠玩c IT service management pro學子cesses; provide a flexible visual pr會大ocess configuration 去新engine, in the specific implemen又來tation process, just process deve呢靜lopment and enterpr服區ise business can be effectiv通紙ely combined with笑美 reasonable planning, m水北aking the process easy to implement;友近 provide a serv說身ice evaluation mechanism短事 to quantitativ書現ely assess the work 雜快of IT service pers要朋onnel to improve service quality; Thi街作s makes the enterprise IT opera麗呢tion process flow 很費and standardization,錢北 improve IT service efficie嗎師ncy, enhance the IT service user exper時算ience, enhance the IT servic匠個e management level a事舊nd value.

Feature Introductio農鄉n

Classic Standardized票草 Management Proc雜票ess
Covering service request management, fa西媽ult management, pro店樂blem management, change manag要人ement, release managemen嗎風t, service catalog management and ot鐵湖her classic IT service老南 management processes, out-of-t見討he-box to meet the needs事山 of the enterpr場山ise daily process service.
Visual Process Configuration
Powerful visual process cu船日stomization confi會筆guration, accordin關師g to the enterprise personalized s笑姐cenarios, flexible c習大onfiguration process forms and姐市 process nodes, 腦要easily meet a variety of輛區 complex process scenarios.
Quantifiable Service Eva樂低luation System
Flexible definitio錯校n of service level agreement SLA match生車es multiple objectives, ma醫化king services quan說了tifiable, controllable and m西火anageable, and effectively自遠 promoting service拍還 value creation.
Knowledge Management
Provide unified managem音劇ent and maintenan生白ce of knowledge to hel說身p teams accumulate ex科下perience and share knowledge. Provide愛會 knowledge categorization and hiera聽女rchical management, as well城相 as flexible knowledge retrieval 到開and evaluation to 電廠help knowledge continuous improve聽票ment.
Self Service
Provides self-service applications說都 for published services, supports l喝對inkage with CMDB,要山 IAM and other modules to provide s城水elf-service for different businesses,作費 and promotes the continuo說問us development of enterprise IT serv暗問ices.
Services Automation
Apply automation tools and mec物做hanisms to realize work scenarios such 明鐘as automatic assignment, aut制城omatic creation, automatic closure 西器and automatic delegation of w厭店ork orders.
Visual Service Tracking
Full-scene visualization事綠 process tracking realiz哥理es the visualization of work ord議著er flow, work order process頻鐘ing time limit, and work orde請一r status, which makes t窗西he service traceable and helps和弟 to improve the service effic影對iency.

Module Characte男技rization

IT service process st司農andardization, aut熱看omation, visualization and easy track地子ing IT service user experience is e匠鐵ffectively improved, efficient and 拍綠convenient.

IT service valu事人e can be measured在舊 and continuously improved.

事離 The process is effective舞畫ly organized and rationally p哥在lanned, easy to輛分 realize and implem報低ent.

No additional coding is required to我呢 meet individual needs.

Typical Case

● One of the five wholly state-o女中wned power generat理花ion enterprise groups

After years of information tech雜老nology construction, the ov可山erall development of風對 information technology in group co街信mpanies is not only rapid 中了but also in-depth. Th通近e continuous increase in也醫 business systems h快都as led to increasing pressure很門 on daily IT operation但綠 and service support. How to es見爸tablish a standardized service pro要愛cess, improve the efficien這笑cy of operation services, enhance 公站the satisfaction of IT 吧了services, and increase年師 the value of IT servic小海es deserves the focus of t些理he IT service department.

The IT process management 呢好solution of InforCube Security intell得弟igent CA Platform (Abbreviation:SiCAP刀鐵), with reference 吧謝to the standard specifications 得樂of ITIL and ITSS, provides convenie習女nt IT self-service to the busi師這ness departments in the form of tech科為nical service catalogs玩厭 and business service catalogs, realize黃高s the standardizati腦去on and normalizati會們on of the basic service processe煙他s, guarantees that the various operat到行ion work can be 對來carried out compl風腦iantly, efficiently, and securely,商妹 enhances the p冷相lanning, organization, and co老東ntrollability of the operat快看ion tasks, improves the efficien村小cy and quality of operation廠明 services, and enhances the capabi美笑lity of operatio用長n service and the 話能satisfaction degree of IT service, th放個us reflecting the value of the 信年IT service department.